We collect two kinds of information from visitors to our Site: Personal Information and Non-Personal Information.

Personal Information is information that identifies you, such as your name, email address, phone number, mailing address, or date of birth. We collect it only when you choose to give it to us. For example, you might give it when you:

• Fill out our Contact Us form

• Request an appointment through our Schedule Online form

• Call, email, or message our office

Non-Personal Information is general information that does not identify you, such as your browser type, device type, general location, the pages you visit, and how long you stay on the Site. This information is collected automatically when you visit our Site.

When you become a patient of Texas Pain Care, your medical information is protected under the Health Insurance Portability and Accountability Act (HIPAA) and Texas law. How we use and protect that information is explained in our Notice of Privacy Practices, which is separate from this Policy. You can ask our office for a copy at any time.

Please do not send detailed medical information, such as your symptoms, diagnoses, or medications, through our website forms or by regular email. The best way to share health details with us is by phone, at your appointment, or through our secure Patient Portal.

We may use your Personal Information to:

• Respond to your questions and requests

• Schedule and confirm appointments

• Help verify your insurance coverage

• Send you reminders and updates about your care or our practice

• Meet our legal and business obligations

We use Non-Personal Information to improve our Site, understand how visitors use it, and keep it running smoothly.

You can opt out of non-essential emails from us at any time by contacting our office.

Texas Pain Care will never sell, rent, or lease your Personal Information. We share it only:

• With trusted service providers who help us run our Site, scheduling, and Patient Portal, and who are required to protect your information

• When required by law, or when necessary to protect the rights and safety of our patients, staff, or practice

• With your permission

Our Site uses cookies and Google Analytics to understand how visitors find and use our Site, such as which pages are visited most and how long visitors stay. This helps us make the Site more useful for our patients.

Google Analytics collects only general, non-identifying information. We have set it up so that it does not receive the information you type into our forms, such as your name, email address, or phone number.

You can set your browser to refuse cookies, or opt out of Google Analytics entirely with the Google Analytics Opt-out Browser Add-on. Some parts of the Site may not work as well without cookies.

We use physical, technical, and administrative safeguards to protect your Personal Information from unauthorized access, use, change, or disclosure. Still, no method of sending or storing information over the internet is 100% secure, so we cannot guarantee absolute security.

Our Site links to websites we do not operate, including our secure Patient Portal (provided by Healow/eClinicalWorks) and our social media pages. Those sites have their own privacy policies, and we are not responsible for their practices. We encourage you to read the privacy policy of any website where you share personal information.

Our Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13 through the Site. If we learn that a child under 13 has given us Personal Information through the Site, we will take steps to delete it.

We may update this Policy from time to time. Any changes will be posted on this page, so we encourage you to check back periodically.

If you have any questions about this Policy or how we handle your information, we’re here to help.

Texas Pain Care 3550 FM 1092 Rd, Suite A Missouri City, TX 77459 Phone: (855) 748-7246 Fax: (855) 592-1107 Email: info@txpain.com